International Conference on Customer Relationship Management in Banking - (ICCRMB-26)


19th - 20th September, 2026 | Thessaloniki, Greece

Multi-format (In-person/Virtual)

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Important Dates

Pre-registration Deadline

20th August, 2026

Paper Submission Deadline

25th August, 2026

Last Date Of Registration

4th September, 2026

Date Of Conference

19th - 20th September, 2026

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Sample Abstract
Sample Full Paper

Call for Papers

The (ICCRMB-26) is dedicated to advancing research excellence by bringing together leading scholars, scientists, and professionals from across the globe. It provides a platform for the dissemination of high-quality research and innovative methodologies.

With a strong focus on Banking, the conference promotes research that contributes to academic depth, practical insights, and interdisciplinary knowledge integration.

Authors are invited to submit papers addressing, but not limited to, the following areas:

  • Customer engagement strategies in banking
  • Personalization in banking services
  • Impact of social media on CRM
  • Customer loyalty programs in finance
  • Data-driven customer insights
  • Omni-channel customer experience in banking
  • CRM technologies in financial institutions
  • Customer feedback mechanisms in banking
  • Segmentation strategies for banking customers
  • Retention strategies for banking clients
  • Role of AI in customer service
  • Customer journey mapping in finance
  • Cross-selling strategies in banking
  • Customer relationship metrics and KPIs
  • Digital transformation in CRM practices
  • Ethical considerations in customer data
  • Innovations in customer service delivery
  • Customer trust and relationship management
  • Impact of mobile banking on CRM
  • Future trends in banking CRM

Peer Review Process

All submissions will be evaluated through a structured peer-review process to ensure academic rigor and contribution to the field. Accepted papers will be presented and may be considered for publication in high-quality journals and indexed conference proceedings.

Registration Details

Secure your participation by completing the registration process at the earliest. Limited presentation slots are allocated on a first-come, first-served basis.

Publication Opportunities

High-quality submissions will be prioritized for publication opportunities in recognized journals and indexed proceedings.

Submit Your Paper Today Register Early & Reserve Your Slot

Empowering Research Continuity

At Research Leagues, academic engagement continues without interruption despite the current global situation. Researchers can present and publish through online and integrated participation pathways.